12/13/2023 0 Comments Exception delivery status![]() #4 Damaged ItemsĪlthough shipping companies have safety measures in place, accidents sometimes happen. Many carriers have developed contingency plans that help them resume delivery paths as soon as possible. If your business uses more than one fulfillment center, you may be able to ship the package from an alternative location that is outside of the zone affected. Such delays are beyond human control and are usually regional. Weather issues and natural disasters such as tornadoes, wildfires, hurricanes, and floods can obstruct delivery routes and cause delays. If a national holiday occurs while your package is in transit, it may be delivered later than expected. Shipping carriers normally do not operate on national holidays, and when they come back to work, they may have difficulties getting back on track because of a backlog of shipments. One way to improve the shipping process and prevent delays is to ensure that you have proper tariff codes at the product SKU level, and all the necessary documentation. Packages are often held at customs longer than planned, and that leads to later delivery dates. When you ship internationally, there is plenty of room for delays and delivery exceptions. Take a look at the seven most common causes of shipping exceptions: #1 Customs Delays 7 Typical Causes of Delivery ExceptionsĮvery business encounters delivery exceptions from time to time. This can lead to product returns and a high churn rate.Ĩ3% of online customers are less likely to purchase from a retailer again after they’ve had a negative delivery experience.įrustrated customers are also very unlikely to recommend your online store to others.Įcommerce companies need to pay attention to the most common causes of shipping exceptions and be ready to efficiently resolve potential issues and delays whenever they happen. If there is not proper shipment tracking in place, delivery exceptions lead to a high volume of calls where customers are asking about their orders. Online shoppers have high expectations when it comes to accurate tracking information and delivery speed, and having their shipments stuck in transit is a frustrating experience. Why Are Delivery Exceptions Important for E-Commerce? However, a shipping exception’s meaning is that the package is stuck in transit, but it does not necessarily lead to a late shipment.ĭelivery exceptions often result in just a brief setback. Delivery Exception: Retrieved Shipment, by FedEx.Delivery Exception: Attempted Delivery, by DHL.Delivery Exception: Action Required, by UPS.Receiving a delivery exception notice can be confusing or frustrating for recipients. The delivery exception is when an unexpected event changes the delivery date of a shipment.Įven with the most advanced technologies and logistics procedures, issues can happen before the package is delivered.Īlthough unintentional, delivery exceptions can cause customer frustration. Let’s get started! What Is a Delivery Exception? In this post, you will read about delivery exceptions meaning and how to handle them.
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